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Privacy policy

Privacy Policy
Last updated: February 2026

Smart Digital SIA (“we”, “our”, or “us”) operates the website https://www.chatigen.com and the Chatigen chatbot platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including integrations with third-party platforms such as Facebook, Instagram, and WhatsApp.

By accessing or using our Service, you agree to this Privacy Policy.

Who We Are

Company Name: Smart Digital SIA
Website: https://www.chatigen.com
Email: admin@chatigen.com

Smart Digital SIA provides Chatigen, a chatbot solution that enables businesses to communicate with their customers through websites and messaging platforms.

Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Businesses using Chatigen
  • End users who interact with chatbots powered by Chatigen on client websites or messaging platforms
  • Users authenticating via social login providers

When Chatigen is deployed by a business, that business may act as the data controller for conversations and customer data. Chatigen acts as a data processor on behalf of the business unless stated otherwise.

Information We Collect

a) Personal Information

We may collect personal data including:

  • Name
  • Email address
  • Account credentials
  • Profile information from social login providers
  • User IDs from authentication services
  • Business information provided during registration
  • Any information voluntarily submitted through forms, chatbot conversations, or support requests

b) Information Collected Through Chatbots

When you interact with a chatbot powered by Chatigen, we may process:

  • Messages and conversation content
  • Attachments or files you choose to share
  • Contact details you provide
  • Platform identifiers (for example Messenger or WhatsApp ID)

This data is processed solely to provide chatbot functionality and is controlled by the business that operates the chatbot.

c) Automatically Collected Data

We automatically collect certain technical data, including:

  • IP address
  • Browser type and version
  • Device information
  • Referring URLs
  • Pages visited
  • Date and time of access
  • Usage data and diagnostics

How We Use Your Data

We use collected data to:

  • Provide, operate, and maintain the Service
  • Authenticate users and manage accounts
  • Deliver chatbot functionality
  • Respond to inquiries and provide support
  • Improve performance, reliability, and user experience
  • Ensure security, detect fraud, and prevent abuse
  • Comply with legal obligations
  • Enforce our terms and agreements

We do not sell personal data.

Meta Platforms (Facebook, Instagram, Messenger, WhatsApp)

Chatigen integrates with Meta platforms to enable businesses to communicate with users.

Data We May Receive From Meta

If you interact with a chatbot or log in via Meta services, we may receive:

  • Public profile information
  • Name
  • Email address (if permitted)
  • Profile picture
  • Platform-specific user ID
  • Messages and conversation data
  • Any information you choose to share during interactions

How We Use Meta Data

Meta user data is used strictly to:

  • Provide messaging functionality
  • Authenticate accounts
  • Link conversations to the correct business
  • Maintain and improve service reliability
  • Ensure platform security and integrity

We do not:

  • Sell Meta user data
  • Use Meta data for independent advertising
  • Share Meta data with third parties for marketing purposes

Data Sharing

We only share Meta data:

  • With the business that operates the chatbot you interact with
  • With service providers necessary to operate the platform under strict confidentiality
  • When legally required

Compliance

We comply with:

  • Meta Platform Terms
  • Facebook Developer Policies
  • Applicable data protection laws, including GDPR

We only request permissions necessary for our Service to function.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Remember user preferences
  • Improve functionality
  • Analyze traffic and usage

You can control cookies through your browser settings. Disabling cookies may affect certain features.

Data Sharing and Disclosure

We may disclose personal data only:

  • When required by law or legal process
  • To protect rights, safety, and security
  • To trusted subprocessors bound by confidentiality and data protection obligations
  • In connection with a business transfer such as a merger or acquisition

We never sell personal data.

Data Retention

We retain personal data only as long as necessary to:

  • Provide the Service
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Businesses using Chatigen may control retention of chatbot conversation data.

Data Deletion Instructions (Including Facebook and Meta Users)

You may request deletion of your personal data at any time by contacting:

📧 admin@chatigen.com

Please include sufficient information for us to verify your identity. Once verified, we will delete your data within 30 days unless retention is legally required.

If you interact with a chatbot operated by a business, you may also contact that business directly to request deletion.

This section satisfies Meta’s User Data Deletion requirements.

Data Security

We implement appropriate technical and organizational safeguards, including:

  • Encrypted data transmission (HTTPS)
  • Secure infrastructure
  • Access controls
  • Monitoring and logging
  • Authentication protections

No method of transmission or storage is completely secure, but we follow industry best practices to protect your data.

International Data Transfers

Your information may be processed in countries other than your own. When required, we implement appropriate safeguards such as standard contractual clauses to protect personal data.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

Submit requests to:

📧 admin@chatigen.com

We will respond in accordance with applicable data protection laws.

Children’s Privacy

Chatigen is not directed toward children under 13, and we do not knowingly collect their personal data. If such data is identified, it will be deleted promptly.

Businesses using Chatigen are responsible for ensuring their chatbots comply with applicable child protection laws.

Third-Party Services

Our Service may integrate with third-party platforms and services. We are not responsible for their privacy practices, and we encourage reviewing their policies.

Gravatar: An anonymized string created from your email address may be provided to the Gravatar service to determine whether you use it. Their privacy policy is available at https://automattic.com/privacy/. After approval of a comment, your profile picture may be publicly visible alongside your comment.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices:

📧 admin@chatigen.com
🏢 Smart Digital SIA
🌐 https://www.chatigen.com